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Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return you must have paid for your order and have no open chargebacks or payment disputes. Gift cards, if available, are not eligible for returns.
To be eligible for a return, your item must be:
(a) unused
(b) in the same condition you received it
(c) tags on & in the original polybag packaging
To initiate a return or exchange go here or email help@freeplanet.com.
There are certain situations where refunds may not be granted, or, only partial refunds will be granted at The Perfect Jean, LLC's discretion:
(a) Obvious signs of use
(b) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
(c) Any item that is returned more than 30 days after delivery
(d) Customers / Orders that have pending chargebacks or other disputes
Refunds (if applicable)
Once your return is received and inspected (typically in 1-3 business of receipt, but occasionally longer), we will send you an email to notify you that we have received and processed your returned item. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3 to 7 business days (timing is at the discretion of payment and card issuers and may take 14 days or more).
Late or missing refunds (if applicable)
If you received a refund approval from us, but haven’t received a refund yet, first check your bank account again. Then contact your bank, debit/credit card company, or other payment provider. In certain situations it can take 14 days or even longer before your refund is officially posted to your bank or debit/credit card provider.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@freeplanet.com.
Exchanges
We will grant one free exchange for a similarly priced product for each item purchased. To be eligible for an exchange the item must meet the return criteria listed above (ie, including, but not limited to, unworn, unwashed, and have tags attached). Items being exchanged must be returned following the above return policy. If you need to exchange an item, please use the online portal here or send us an email at help@freeplanet.com.
All exchanges will be mailed with a shipping carrier and method/speed at The Perfect Jean, LLC's discretion. Unless otherwise noted, outbound exchanges will be mailed after receipt and inspection of the original item at our warehouse.
Exclusions
Any item may be marked final sale on it's product page. If an item is marked final sale that supersedes the above policy and the item may not be returned or exchanged unless approved by customer service.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
We ship to the 48 states within the continental United States (this excludes Hawaii and Alaska).
Standard shipping is free for eligible returns and exchanges. We will supply you with a pre-paid return mailing label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
